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Terms of Service

Terms of Service for Sandbots

Last Updated: March 16, 2026

Plain-language summary

This isn’t legally binding — the full terms below control — but here’s the gist:

  • These Terms govern your use of Sandbots™, our AI agent platform
  • “You” can mean an individual user or an organization, depending on context
  • You agree to pay for what you subscribe to, and we agree to provide the Service
  • You’re responsible for the content you create with our agents and how you use it
  • We won’t train AI models on your data
  • You can cancel anytime; refunds are limited
  • We can suspend accounts for misuse
  • Web Scrapers may only be used on websites you own or are authorized to scrape
  • This agreement is governed by Ontario, Canada law

If anything is unclear, contact us at hello@sandbots.ai before signing up.

1. Introduction and acceptance

These Terms of Service (“Terms”) form a legal agreement between Sandbox Media Corporation (“Sandbox Media,” “we,” “us,” or “our”), a Canadian corporation located at 10 Bronte Street South, Suite 402, Milton, Ontario, L9T 9M2, Canada, and you, the customer (“you,” “Customer,” or “User”).

These Terms govern your access to and use of the Sandbots™ platform, including all software, websites, mobile applications, APIs, content, and services we provide (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

  • “Account” means a registered Sandbots account, which may be associated with an Organization or an individual User.
  • “Agent” means an AI-powered tool within the Service designed to perform specific tasks.
  • “Brand Blueprint” means the structured profile of brand information that Customers set up within the Service.
  • “Content” means any text, images, files, data, or other materials provided to or generated by the Service.
  • “Credits” means the consumption-based units used to measure AI usage on the Service. One Credit equals one cent ($0.01) of underlying AI cost.
  • “Customer” or “Organization” means the legal entity or individual that subscribes to the Service.
  • “Customer Content” means Content uploaded, generated, or otherwise provided to the Service by Customer or its Users.
  • “Output” means Content generated by Agents in response to User inputs.
  • “Subscription” means the paid plan a Customer subscribes to (e.g., Core, Pro, Max, Enterprise).
  • “User” means an individual authorized by an Organization to access the Service through the Organization’s Account.

3. Account registration

3.1 Organization accounts

To subscribe to the Service, you must create an Organization Account. The individual creating the Account (“Organization Admin”) represents and warrants that they have authority to bind the Organization to these Terms.

3.2 User accounts

Users invited by an Organization Admin must create their own User credentials and accept these Terms (or a User-specific subset thereof) before accessing the Service.

3.3 Account information

You agree to provide accurate, current, and complete information during registration and to keep your Account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.

3.4 Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, whichever is greater, to use the Service. The Service is not directed to children under 13, and we do not knowingly collect information from children under 13.

4. Subscriptions, billing, and payment

4.1 Subscription plans

The Service is offered through subscription plans (Core, Pro, Max, and Enterprise) with varying features, user limits, Credit allocations, and pricing as published on our pricing page at sandbots.ai/pricing.

4.2 Billing

Subscriptions are billed in advance on a monthly or annual basis. By providing payment information, you authorize us to charge the applicable fees to your payment method.

All fees are in United States dollars (USD) unless otherwise specified. Applicable taxes will be added at checkout.

4.3 Auto-renewal

Subscriptions automatically renew at the end of each billing period unless canceled. By subscribing, you authorize us to charge the renewal fee to your payment method on file at the start of each renewal period.

4.4 Free trials

Core subscriptions include a 14-day free trial, during which no payment method is required. After the trial expires, the Account will be suspended unless converted to a paid Subscription. Pro and Max subscriptions do not include a free trial.

4.5 Refunds

Subscription fees are non-refundable except as required by law. We may, at our sole discretion, provide refunds or credits for billing errors, service failures, or other situations on a case-by-case basis.

4.6 Failed payments

If a payment fails, we may suspend access to the Service after a grace period. After 30 days of non-payment, we may terminate the Account and delete associated data, subject to Section 11.

4.7 Price changes

We may modify Subscription pricing with at least 30 days’ written notice (typically by email and on our website). Price changes take effect at the start of your next billing period.

4.8 Credits

Each Subscription tier includes a monthly allocation of Credits, which reset at the start of each billing period. Unused monthly Credits do not roll over to subsequent periods. Top-up Credits, if available, do not expire until consumed.

When you exceed your Credit allocation, the Service may suspend AI-powered features until your next billing period or until you upgrade your plan.

4.9 Other usage limits

Each Subscription tier includes specific limits for Web Scrapes, Cloud Storage, Connectors, and other features. Exceeding these limits may result in suspension of the affected features until your next billing period or upgrade.

5. Use of the Service

5.1 Permitted use

Subject to these Terms and your Subscription tier, we grant you a non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

5.2 Acceptable Use Policy

Your use of the Service is also governed by our Acceptable Use Policy (“AUP”), which is incorporated by reference into these Terms. Violation of the AUP is a material breach of these Terms.

5.3 Web Scrapers — special restrictions

The Service includes Web Scraper functionality that allows Users to retrieve content from websites. By using Web Scrapers, you represent and warrant that:

  • You own the websites being scraped, or
  • You have explicit written permission from the website owner to scrape the content, or
  • The content is publicly available and your scraping activity complies with the website’s terms of service, robots.txt directives, and all applicable laws

You are solely responsible for ensuring your use of Web Scrapers complies with all applicable laws, including copyright law, computer access laws (such as Canada’s Criminal Code section 342.1, the U.S. Computer Fraud and Abuse Act, and similar laws), and contractual restrictions imposed by target websites.

We reserve the right to suspend or terminate Web Scraper access if we reasonably believe it is being used in violation of these Terms.

5.4 Restrictions on use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law
  • Reverse engineer, decompile, or attempt to extract source code or AI models from the Service
  • Resell, sublicense, or otherwise commercially exploit the Service except as expressly permitted (including for authorized agencies under our agency program)
  • Use the Service to develop a competing AI agent platform
  • Circumvent or attempt to circumvent any usage limits, security features, or access restrictions
  • Use automated means (other than Service-provided APIs) to access the Service
  • Upload or generate Content that violates any third party’s rights or applicable law

6. Customer Content and AI Outputs

6.1 Ownership of Customer Content

You retain all rights, title, and interest in Customer Content you provide to the Service, including Brand Blueprints, uploaded files, scraped content, prompts, and other inputs.

6.2 License to Sandbox Media

You grant Sandbox Media a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and use Customer Content solely as necessary to provide the Service to you. This license terminates when your Account is closed and Customer Content is deleted, except as required by law or as provided in Section 11.

6.3 Ownership of Outputs

To the extent permitted by applicable law and the underlying AI models’ terms of service, you own the Outputs generated by the Service in response to your inputs. You acknowledge that:

  • AI-generated Outputs may not be eligible for copyright protection in some jurisdictions
  • Similar Outputs may be generated for other Customers using similar inputs
  • We make no representation that Outputs are unique, original, or non-infringing

6.4 No training on Customer data

Sandbox Media will not use Customer Content to train, fine-tune, or otherwise improve AI models. We may use aggregated, anonymized data about Service usage to improve the Service, provided that such data cannot reasonably be used to identify any Customer or User.

6.5 Customer responsibility for Outputs

You are solely responsible for reviewing, verifying, and using Outputs.AI-generated Content may contain errors, inaccuracies, biases, or content that is misleading, defamatory, infringing, or otherwise problematic. You agree to:

  • Review all Outputs before using or publishing them
  • Verify factual claims independently
  • Ensure Outputs comply with applicable laws, including advertising laws, defamation laws, intellectual property laws, fair housing laws (where applicable), and industry-specific regulations
  • Not rely on Outputs for decisions where errors could cause significant harm without independent verification

6.6 Prohibited Outputs

You agree not to use the Service to generate or distribute Outputs that:

  • Are misleading, deceptive, or fraudulent
  • Defame, harass, or threaten any individual or organization
  • Infringe any third party’s intellectual property rights
  • Violate privacy rights or applicable data protection laws
  • Constitute regulated advice (legal, medical, financial, etc.) without appropriate professional review
  • Violate fair housing, fair lending, or anti-discrimination laws
  • Impersonate real individuals or organizations in a manner likely to mislead
  • Violate any other applicable law or regulation

7. Multi-organization access (Agency use)

7.1 Agency arrangements

The Service supports configurations where individual Users have access to multiple Organization Accounts (e.g., agency team members managing multiple client Accounts).

7.2 Each Organization is independent

Each Organization Account is a separate Subscription with its own data, billing, and Terms acceptance. The Organization that pays for an Account is responsible for that Account’s compliance with these Terms.

7.3 User seat consumption

Each User who accesses an Organization counts as one User of that Organization for the purposes of Subscription user limits. Agency team members accessing multiple client Accounts consume one User seat per Account they access.

7.4 Volume discounts

Volume discounts may be available for entities managing multiple Organization Accounts. Discount terms are subject to a separate written agreement.

8. Intellectual property

8.1 Sandbox Media’s IP

Sandbots™, Sandbox Media, all related logos, trademarks, and service marks, and all software, content, and materials we provide (excluding Customer Content and Outputs) are the property of Sandbox Media or its licensors. Nothing in these Terms transfers ownership of our IP to you.

8.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Sandbox Media a perpetual, worldwide, royalty-free license to use that feedback for any purpose, including improving the Service, without compensation to you.

8.3 Third-party IP

The Service uses AI models and other technology provided by third parties (including but not limited to OpenAI, Anthropic, and Google). Use of the Service is also subject to those providers’ applicable terms where they apply to end users. We will not impose obligations on you that we have not agreed to ourselves.

9. Data privacy and security

9.1 Privacy Policy

Our Privacy Policy, available at sandbots.ai/privacy, describes how we collect, use, and protect personal information. The Privacy Policy is incorporated by reference into these Terms.

9.2 Data Processing Agreement

For Customers acting as data controllers under applicable data protection laws (such as GDPR or PIPEDA), a Data Processing Agreement is available upon request and forms part of these Terms when executed.

9.3 Security

We implement reasonable technical and organizational measures to protect Customer Content, including encryption in transit and at rest. However, no system is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your own Account credentials.

9.4 Data location

Customer Content may be stored and processed in Canada, the United States, or other jurisdictions where our service providers operate. By using the Service, you consent to such transfers.

10. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is marked confidential or that a reasonable person would understand to be confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

11. Term and termination

11.1 Term

These Terms remain in effect for as long as you have an Account or use the Service.

11.2 Termination by Customer

You may cancel your Subscription at any time through your Account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Service through the end of the paid period.

11.3 Termination by Sandbox Media

We may suspend or terminate your Account, with or without notice, if:

  • You materially breach these Terms (including the AUP)
  • You fail to pay applicable fees
  • We are required to do so by law or court order
  • Your continued use of the Service poses a security or legal risk to us or other Customers

For non-material breaches, we will typically provide notice and an opportunity to cure before termination.

11.4 Effect of termination

Upon termination:

  • Your access to the Service will end
  • We will delete Customer Content within 60 days, except as required by law or for legitimate business purposes (e.g., dispute resolution, fraud prevention, accounting records)
  • You may request export of Customer Content within 30 days of termination
  • Any fees paid are non-refundable except as required by law
  • Sections that by their nature should survive termination will survive (including IP, indemnification, limitation of liability, and dispute resolution)

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW.

SANDBOX MEDIA DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SANDBOX MEDIA DOES NOT WARRANT THAT:

  • The Service will be uninterrupted, secure, or error-free
  • AI Outputs will be accurate, complete, or fit for any particular purpose
  • The Service will meet your specific requirements
  • Defects will be corrected within any specific timeframe

You acknowledge that AI is an evolving technology and that Outputs may contain errors. Reliance on Outputs is at your own risk.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SANDBOX MEDIA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF SANDBOX MEDIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SANDBOX MEDIA’S TOTAL LIABILITY UNDER THESE TERMS, IN THE AGGREGATE, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SANDBOX MEDIA IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.

14. Indemnification

14.1 Indemnification by Customer

You agree to defend, indemnify, and hold harmless Sandbox Media and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Service
  • Your Customer Content or Outputs
  • Your violation of these Terms or any applicable law
  • Your violation of any third party’s rights
  • Your use of Web Scrapers, including any claim that scraping a website violated that website’s terms or applicable law
  • Any claim that Outputs you used or distributed caused harm

14.2 Indemnification by Sandbox Media

Sandbox Media will defend and indemnify you against any third-party claim that the Service, as provided to you in compliance with these Terms, infringes a third party’s Canadian or U.S. copyright or trademark, subject to the following:

  • This obligation does not apply to claims arising from your Customer Content, your Outputs, your use of Web Scrapers, your modifications to the Service, or your combination of the Service with other products or services not provided by Sandbox Media
  • You must promptly notify us of any claim and allow us to control the defense
  • Our total liability under this Section 14.2 is subject to the limitations in Section 13

15. Modifications to the Service and Terms

15.1 Changes to the Service

We may modify, suspend, or discontinue any part of the Service at any time. For material changes, we will provide reasonable notice.

15.2 Changes to these Terms

We may modify these Terms from time to time. Material changes will be communicated by email and/or in-product notification at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to changes, your only remedy is to cancel your Subscription.

16. Governing law and dispute resolution

16.1 Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

16.2 Jurisdiction

You agree that any dispute arising out of or related to these Terms or the Service will be resolved in the courts located in Halton Region, Ontario, Canada, and you consent to the exclusive jurisdiction of those courts.

16.3 Informal resolution

Before initiating formal legal proceedings, you agree to first contact us at legal@sandbots.ai and attempt to resolve the dispute in good faith for at least 30 days.

16.4 No class actions

To the fullest extent permitted by law, you agree that any dispute will be resolved on an individual basis and not as part of any class, consolidated, or representative action.

16.5 Time limit on claims

Any claim under these Terms must be brought within one year after the cause of action arises, except for claims that cannot be limited under applicable law.

17. General provisions

17.1 Entire agreement

These Terms, together with the Privacy Policy, AUP, and any Subscription order forms, constitute the entire agreement between you and Sandbox Media regarding the Service and supersede all prior agreements.

17.2 Assignment

You may not assign these Terms or your Account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

17.3 No waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

17.4 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

17.5 Force majeure

Neither party will be liable for delays or failures caused by events beyond their reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.

17.6 Notices

Notices to Sandbox Media should be sent to:

Sandbox Media Corporation 10 Bronte Street South, Suite 402 Milton, Ontario, L9T 9M2, Canada Email: legal@sandbots.ai

Notices to you may be sent to the email address associated with your Account.

17.7 Independent contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

17.8 Language

These Terms are written in English. If translated into another language, the English version will control in case of conflict.

Contact us

Questions about these Terms? Email us at legal@sandbots.ai or write to:

Sandbox Media Corporation 10 Bronte Street South, Suite 402 Milton, Ontario, L9T 9M2, Canada